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Facebook disabled my account after it was hacked – How I got it back in 10 days

On Dec the 20th 2023 Facebook disabled my account after it was hacked and linked to an Instagram account with forbidden content.
Now I can't recover it as I cannot log in. I see many users are having the same issue, so I think it's a matter of general interest and not only personal.
I also want to say that Facebook must have noticed an abnormal activity on my account as I received plenty of emails reporting attempts to change my password. They could have frozen the account and let me recover it after a security check.
We users rely on the company and store our life on the platform, and they just close our accounts without a warning or a possibility to get in contact with a representative.
I cannot download my data due to a technical error....

What I tried

First of all I tried the self help tools (lost your password? your account was hacked?) but nothing worked.

Sent emails to:

temp.California.escalations@cases.meta.com,

appeals@fb.com

disabled@support.facebook.com

support@fb.com

disabled@fb.com

Filled out a complaint to AG California, AG Utah, IC3, Data Protection IE.... Nothing really happened, except that the office of the AG Utah asked me for a new email not connected to Facebook.

Wrote a letter to the Italian Data Protection Authority and Tv Shows...

I tried this form for EU users, but Meta replied saying that they don't even recognize my account. I know some people had luck with that

I also filled out this form of the Data Protection Office of Facebook, but they answered giving me a list of self help tools I cannot use

Some users are paying Meta Verified to get their account back...

 

How I got it back in 10 days

 

I just got my account back, I received a code on the email that I gave to the Utah AG and bam!

this is the link to complaint page of the Attorney General

I really hope this won't happen again

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7 thoughts to “Facebook disabled my account after it was hacked – How I got it back in 10 days”

  1. I’ve had the same, thank you for posting this!

    Please can you tell me what information you sent to Utah AG?

    I’m tearing my hair out here, again thanks for the helpful post!

  2. Hi,
    This is interesting. So in the comments area on the form did you just explain all the details of being hacked?
    It seems so random that this worked, as there’s no relation to facebook!
    Thanks
    Jessica Dunn

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